IF THIS IS A MEDICAL OR MENTAL HEALTH EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY SERVICE.

Trouble Signing Up?

It may be something simple. Check below to see if the answer to one of these questions helps.

Mayo Clinic Number

• Can't find your Mayo Clinic number?
• Don't have a Mayo Clinic number?
• Have some other Mayo Clinic number issue?

Activation Code

• Don't have an activation code?
• Can't find your activation code?

Setting up your account

• Can't finish account setup after you created your account in person at the clinic?
• Tried to sign up but your clinic number is already associated with an account?
• Not sure what to do next? Need more help with account setup?

Other Trouble

If none of the questions above addresses your concern, please contact us.

• Can't find your Mayo Clinic number?

  Your Mayo Clinic number appears near the top of many documents that Mayo Clinic sends you in the mail. If you can't find the number, please call us for more help.

  • Arizona: 877-858-0398, 8AM to 5PM Mountain time
  • Florida: 877-858-0398, 8AM to 5PM Eastern time
  • Rochester, MN: 877-858-0398, 8AM to 5PM Central time
  • Mayo Clinic Health System: 877-858-0398, 8AM to 5PM Central time

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• Don't have a Mayo Clinic number?

  If you have never had an appointment at Mayo Clinic, you may not have a Mayo Clinic number yet. If you are a new patient coming in for an appointment, please call us to see if you were assigned a temporary Mayo Clinic number.

  • Arizona: 877-858-0398, 8AM to 5PM Mountain time
  • Florida: 877-858-0398, 8AM to 5PM Eastern time
  • Rochester, MN: 877-858-0398, 8AM to 5PM Central time
  • Mayo Clinic Health System: 877-858-0398, 8AM to 5PM Central time

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• Have some other Mayo Clinic number issue?

  If you're still having trouble, please contact us.

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• Don't have an activation code?

  Don't worry, you don't need one to set up your Patient Online Services account. Some patients are given an activation code when they come for an appointment but not all. You can still sign up for Patient Online Services without this code.

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• Can't find your activation code?

  That's OK. You don't need it to set up your Patient Online Services account. Continue to answer the remaining questions on the sign up form so you can start using your Patient Online Services account soon.

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• Can't finish account setup after you created your account in person at the clinic?

  If you initiated account setup in person, and you're having trouble accessing your account, please contact us.

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• Tried to sign up but your clinic number is already associated with an account?

  If you think you might have an account, try to log in. Otherwise, please call Registration for more help.

  • Arizona: 877-858-0398, 8AM to 5PM Mountain time
  • Florida: 877-858-0398, 8AM to 5PM Eastern time
  • Rochester, MN: 877-858-0398, 8AM to 5PM Central time
  • Mayo Clinic Health System: 877-858-0398, 8AM to 5PM Central time

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• Not sure what to do next? Need more help with account setup?

  We can help.

  Please call us at 877-858-0398 (toll-free), and a support person can walk you through setting up your account.

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